shipping & returns

shipping policy

NEW GUIDELINES ARE IN PLACE AS WE EXPERIENCE COVID19.

Standard shipping can be anywhere from  5-14 business days.

DURING SALES: Orders will ship in which they are received.

PLEASE ALLOW 7-15 BUSINESS DAYS ON ALL SALE ORDERS for processing & shipping.  

EMAIL: Prettypoiseessentials@gmail.com

return & exchange policy

WE STAND FIRM ON OUR PRODUCT THAT YOU WILL HAVE NO REASON TO WANT TO RETURN OR EXHANGE. 

 IN THE EVENT ALL SALES ARE FINAL UNLESS THERE IS A MISTAKE ON OUR BEHALF WE WILL FIX THIS ISSUE RIGHT AWAY!

NO REFUND WILL BE GIVEN BE WE WILL HAPPILY EXCHANGE THE PRODUCT!

FOR EXAMPLE:

  • WRONG LENGTH

  • WRONG TEXTURE 

  • WRONG ORGIN OF HAIR 

  • WRONG PRODUCT 

IN THE EVENT THAT THERE IS AN MISTAKE ON OUR BEHALF, HAIR OR PRODUCT MUST BE IN OUR ORIGINAL PACKAGING NOT TAMPERED & SHIPPED BACK WITHIN 48 HOURS OF DELIVERY DATE!